Amid recent incidents of unruly passenger behaviour, Air India has modified its in-flight alcohol service policy wherein cabin crew have been told to tactfully further serving of alcohol if needed.
The Tata group-owned airline has been slapped with penalties in the last few days by DGCA for the unruly behaviour of passengers onboard two international flights for reporting lapses.
The exact changes in the revised policy could not be immediately ascertained.
According to the revised policy, guests should not be permitted to drink alcohol unless served by the cabin crew and that the cabin crew be attentive to identifying guests that might be consuming their own alcohol.
"Service of alcoholic beverages must be carried out in a reasonable and safe manner. This includes tactfully refusing to (further) serve a guest alcohol," as per the policy.
In a statement, an Air India spokesperson said the airline has reviewed its existing in-flight alcohol service policy, taking reference from other carriers' practice and input from the US National Restaurants Association's guidelines.
After WHO's warning on cancer link, a look at how India consumes alcohol
Govt to augment manpower, capabilities of regulators DGCA, BCAS: Scindia
A challenge to maintain, better India's aviation safety ranking: DGCA chief
Civil aviation sector to employ 100,000 more people by 2024: Ministry
Hit on revenues from alcohol to dent Delhi govt's revenue balance
Google can start unbundling its apps at once after informing CCI, say OEMs
Jet Airways lenders move NCLAT against ownership transfer to Jalan-Kalrock
Indus Towers makes Rs 2,298-crore doubtful debt provision against Vi
Pilot's licence suspension over passenger incident 'excessive': Air India
Amazon adds prescription drug discount programme to health care business
"These were largely in line with Air India's existing practice, though some adjustments have been made for better clarity, and NRA's Traffic Light system included to help crew recognise and manage possible cases of intoxication.
"The new policy has now been promulgated to crew and included in training curricula. Air India remains committed to the safety and well-being of our passengers and cabin crew, including but not limited to the responsible service of alcohol," the spokesperson said.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)