Aadhaar Mitra: Everything you need to know about UIDAI's AI-based chatbot

Aadhaar Mitra can answer queries related to Aadhaar enrolment number, PVC Card order status and complaint status, among other things

BS Web Team New Delhi

Photo: Bloomberg

With the emergence of Open AI's ChatGPT, chatbots are now seen in a new light. The Unique Identification Authority of India (UIDAI) to has recently launched a chatbot to help people get an answer to their queries related to the Aadhaar card. It is called "Aadhaar Mitra".
The Artificial Intelligence/Machine Learning (AI/ML)-based chatbot can answer queries related to Aadhaar enrolment number, PVC Card order status and complaint status, among other things. It is available in both English and Hindi languages.

"This chatbot is trained to respond to the resident's queries and aimed at improving the resident's experience," the FAQ section of the UIDAI Chatbot reads.
What can Aadhaar Mitra answer?

According to UIDAI's website, "Aadhaar Chatbot is well trained to answer queries on Aadhaar related topics, provide information about Locate Aadhaar Center, Check Aadhaar Enrolment/ Update status, Check PVC Card Order status, File a Complaint, Check Complaint status, Locate Enrolment Center, Book An Appointment".
The user does not need to go to an Aadhaar enrollment centre to update the card anymore. It can be done through the chatbot. They can also apply for a duplicate Aadhaar if the original is lost.

Also Read

What is Baal Aadhaar card? Check benefits, eligibility, and other details

Verify Aadhaar before accepting it as proof of identity, says UIDAI

OpenAI announces ChatGPT chatbot: What is it, how it works, and limitations

How to check Aadhaar authentication history? Here's a step-by-step guide

How to change biometric information in Aadhaar card: A step-by-step guide

Delhi not on the list of most polluted cities: Kejriwal cites media report

India stood by us in times of need, will always be special friend: Fiji PM

Privileged to partner with Fiji in its nation-building efforts: Jaishankar

India Gaming Show 2023 back offline after 4 years today: Details here

Income Tax 'survey' operations at BBC offices continues for third day

It also shows videos to help the users understand its features and how to use them. It can be accessed at
How to use Aadhaar Mitra?

"Resident can simply type his query in Chatbot and get the desired answers immediately," UIDAI says. Here is a step-by-step guide to using Aadhaar Mitra:
  • Go to
  • Click/ Tap on the "Aadhaar Mitra" box in the bottom right corner. The chatbot will open saying, "Hi, I am your Aadhaar Mitra. How May I help you!!"
  • Tap on "Get Started" to ask the query.
  • Now in the search box, enter the query and click on the Enter button. The chatbot will reply with the answer.
  • Also, you can click on the suggested query option available at the top.

You can also give feedback on the answers.

"After every answer given by Aadhaar Chatbot, there is a Thumbs Up/Thumbs down icon below every chat response. Also, after the end of the session, on closing the window resident can provide a star rating (on a scale of 1 to 5). Residents can give feedback which shall be duly analyzed collectively by the UIDAI concerned team from time to time," UIDAI says.

First Published: Feb 16 2023 | 12:11 PM IST

Explore News