Delhi airport has been ranked among the cleanest airports in Asia-Pacific as a part of Airport Council International (ACI)’s annual service quality award. ACI is a trade association of global airports.
The airport service quality award is based on passenger surveys carried out to rate customer satisfaction on the day of travel.
The surveys cover over 30 performance indicators across key elements of a passenger’s airport experience such as ease of finding your way, check-in, shopping, and dining offerings.
According to ACI, 144 awards have been won by 75 airports globally based on over 465,000 surveys collected in 2022.