Digilocker services are now available on WhatsApp through MyGov Helpdesk chatbot. For the uninitiated, Digilocker is a smartphone app developed by the Ministry of Electronics & IT (MeitY) with an aim to provide access to authentic documents in digital form to the citizens. The issued documents on the Digilocker platform are deemed to be at par with original physical documents as per Rule 9A of the Information Technology (Preservation and Retention of Information by Intermediaries providing Digital Locker facilities) Rules, 2016 notified on February 8, 2017.
"Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp's easy and accessible platform. With almost 100 million plus