Facing user complaints, DoT considers launching 5G service quality test

Coverage reaches nearly 200 cities; telcos say they're continuously assessing situation

Subhayan Chakraborty New Delhi
Both Reliance Jio and Bharti Airtel (which has tied up with the Tatas) have announced that they are developing a 5G stack, and want to sell it to the world

The telecom operators had cited factors such as poor quality of handsets, rampant usage of unauthorized signal boosters and jammers, among others, affecting the user experience

Jolted into action by increasing reports of call drops and poor audio connectivity from 5G users across circles, the Department of Telecommunications (DoT) may soon launch an independent quality of service (QoS) test for 5G, officials said.
The ministry received many complaints about poor call connectivity from 5G users and the issue has been communicated to the two private telecom service providers (TSPs) currently rolling out 5G services, Reliance Jio and Bharti Airtel, officials told Business Standard.
The first test may be akin to the periodic drive tests conducted by the Telecom Regulatory Authority of India (Trai) nationwide to assess the network quality provided by TSPs for voice and data services, the officials added. While telecom operators submit performance monitoring reports to Trai regularly, the regulator also undertakes audit and assessment of service quality through independent agencies.

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First Published: Jan 24 2023 | 7:12 PM IST

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