The information asymmetry in aggregator biz makes regulation necessary

The extreme information asymmetry in aggregator business is creating market inefficiencies, including breaches of contracts. This makes regulation necessary


T C A Srinivasa-Raghavan
Earlier this week, I was obliged to use an aggregator taxi. Since it was a long ride, I got talking to the driver. One of the things the man said was that he hated parting with around 25 per cent of the fare as commission to the aggregator. He thought 15 per cent was fair.

The other thing he said was that sometimes he makes a private deal with the passenger by switching off his phone so that the aggregator has no idea where he is. The deal is that he will drop the passenger wherever he has asked to be dropped off but to pay in cash. Many passengers don't mind.

I have been asking around since then, and it turns
Disclaimer: These are personal views of the writer. They do not necessarily reflect the opinion of or the Business Standard newspaper

First Published: Jan 14 2023 | 10:37 AM IST

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