The value of dissent

Harnessing dissent can help us develop faster and better

Illustration: Binay Sinha

Illustration: Binay Sinha

Naushad Forbes
Exit, Voice and Loyalty by Albert Hirschman is considered one of the most influential books in the social sciences. The book’s subheading, Responses to Decline in Firms, Organisations, and States, tells you what it is about. A decrease of quality or benefit can be met either by the exit option (one stops buying the product, or pulls a child out from the school, or emigrates from the country) or the voice option. Voice comes in two forms, vertical voice (a direct complaint or protest) and horizontal voice (the murmuring of the people — in our time, “murmuring” is a very quiet way of describing the chatter on WhatsApp groups). Horizontal voice comes before vertical voice — complaining and discussion among
Disclaimer: These are personal views of the writer. They do not necessarily reflect the opinion of or the Business Standard newspaper

First Published: Aug 17 2022 | 11:37 PM IST

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