Transaction fees to safety: Why ATMs give customers a headache

Know your rights, follow good practices and use simple strategies to reduce charges


India's central bank reports a 48 per cent increase in complaints about ATM transactions since 2018.

Bindisha Sarang
There are many things that the banks in India get right; seamless ATM transaction experience is certainly not one of them.

According to Reserve Bank of India’s Annual Report of Ombudsman Schemes released last week, ATM/debit cards related complaints have increased from 24,672 in 2017-2018 to 36,539 in 2018-2019 – a rise of 48 per cent. While India strives to become a cashless economy someday, the rising trend in complaints is worrisome. As a customer, there are a few things every ATM user needs to know that will help them tackle unfortunate situations.

Account debited, but cash not dispensed: The biggest culprit according to the RBI report: “Of the total number of ATM / Debit Cards complaints, a significant

First Published: Dec 25 2019 | 9:38 PM IST

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