Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms, on Wednesday announced that it plans to use ChatGPT AI and Generative AI to build the most human-like bots for large enterprises.
The announcement comes as the company launches four beta features that are going to be powered by the latest Generative AI technology.
Haptik Co-founder and Chief Technology Officer, Swapan Rajdev said: "At Haptik, we have already been using GPT 2 and GPT 3 to augment the bot training data for higher accuracy. ChatGPT uses GPT-3.5 and is a whole different ball game altogether. I'm glad to announce our four upcoming beta launches that can humanize your bot, engaging in free-flowing conversations with your customers without hours of manual training and effort."
The company said that the emergence of GPT-3.5 will allow Haptik to improve the accuracy of the chatbot's responses.
By leveraging an accurate chatbot that engages in meaningful and human-like conversations, enterprises will be able to offer a better customer experience (CX), improve customer engagement, reduce drop-offs, and ultimately, foster stronger customer relationships.
Haptik said that its new beta features will be made available to all its customers and will be deployed across the platform.
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It estimates that the features will help enterprises improve their CSAT metric by 10-15 per cent thanks largely to the humanised, more accurate responses of the chatbot, the company said.
Haptik also said that the go-to-market and build time will be reduced by at least 30 per cent.
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