Genpact is sharpening its focus on generative artificial intelligence (GenAI). While cost reduction and digital transformation remain high priorities for clients, they are increasingly turning to Genpact to help accelerate their data journey, says NV ‘Tiger’ Tyagarajan, chief executive officer (CEO), Genpact. NYSE-listed Genpact has more than 115,000 employees, majority of whom are based in India. In an interview with Ayushman Baruah, Tyagarajan talks about the investments in GenAI, acquisition strategy, and the technology spend environment. Edited excerpts:
Genpact is investing $600 million in AI over three years. Could you explain where and how this investment will take place?
Yes, we talked about it in our second quarter earnings call. We are investing approximately $600 million over three years in