Artificial intelligence (AI) and other technologies are core to Swiggy’s business, says Madhusudhan Rao , who was recently appointed the food delivery firm’s chief technology officer (CTO) . The company is “doubling down” on its technology-driven bets, Rao told Aryaman Gupta in an interview via video calling. Edited excerpts
What is Swiggy’s investment strategy for technology?
We are an AI-first company and have always invested in technology. The only way to deliver orders within strict timelines – roughly 30 minutes for food orders, and around 15 minutes for Instamart orders – at such a scale, in a manner that is not cost-prohibitive, is by using technology.
Technology is central to the Swiggy journey.